These Terms of Service (“Terms”) are an agreement between Alchemy Web LLC, trading as Tringg (“Tringg,” “we,” “us,” or “our”), and the restaurant, restaurant group, franchisee, or other business that orders or uses the Service (“Customer,” “you,” or “your”).
The online checkout, order form, proposal, or other ordering document accepted by Customer is the “Order.” The Order identifies the locations, fees, start date, and any additional services. If an Order expressly states that a provision overrides these Terms, the Order controls for that provision.
By accepting an Order, clicking an acceptance control, creating an account, or using the Service, you confirm that you have read and accepted these Terms, are at least 18, and have authority to bind Customer. If you do not agree, do not use the Service.
1. The Service
1.1 What Tringg provides
Tringg provides AI-powered restaurant phone operations software. Depending on the Order and configuration, the Service may answer inbound calls, respond to guest questions, take orders, manage reservation requests, send messages or confirmations, route calls, provide handoffs, and make call information available to Customer.
Some features depend on third-party telephone, ordering, reservation, messaging, payment, AI, or other systems.
1.2 Configuration and changes
Customer controls its restaurant information, instructions, enabled functions, disclosure settings, and routing choices. Tringg may update or improve the Service. We will provide reasonable advance notice if a change materially reduces core paid functionality.
1.3 Trials and previews
Tringg may offer a free or discounted trial at its discretion. Unless the trial offer states otherwise, a trial is for evaluation, may have limited functionality or capacity, may be changed or ended at any time, and carries no service-level commitment. Fees begin only as stated in the applicable Order or trial offer.
1.4 AI limitations
The Service uses probabilistic AI and speech technologies. It may misunderstand a caller, provide an inaccurate response, or create an incorrect order, reservation, message, or summary. Customer is responsible for maintaining appropriate operational review, escalation, and correction procedures, particularly for prices, allergens, dietary requests, payments, orders, and reservations.
2. Accounts and permitted use
2.1 Access right
During the subscription term and subject to payment and compliance with these Terms, Tringg grants Customer a limited, non-exclusive, non-transferable right to access and use the Service for Customer’s internal restaurant operations at the locations identified in the Order.
Customer may permit its employees and contractors to use the Service on its behalf and is responsible for their activity.
2.2 Account security
Customer must keep login credentials confidential, use reasonable account-security measures, and promptly notify support@tringg.ai of suspected unauthorised access.
2.3 Restrictions
Customer must not:
copy, modify, reverse engineer, decompile, or attempt to discover the source code, model weights, prompts, or non-public design of the Service, except where applicable law does not permit that restriction;
resell, sublicense, rent, or provide the Service to an unauthorised third party;
use the Service or its outputs to develop or train a competing service;
bypass security, usage, access, or technical restrictions;
scrape or extract information through automated means not provided or approved by Tringg;
interfere with the security, availability, or integrity of the Service;
transmit unlawful, deceptive, infringing, defamatory, or malicious content; or
use the Service for unlawful outbound telemarketing, spam, emergency services, or any high-risk purpose not expressly approved in writing.
3. Customer responsibilities
3.1 Accurate restaurant information
Customer must provide and maintain accurate menus, prices, hours, locations, policies, availability, routing instructions, and other configuration information. Tringg is not responsible for an error caused by inaccurate, incomplete, outdated, or conflicting Customer information.
3.2 Legal compliance
Customer is responsible for using the Service lawfully in each jurisdiction where it operates. This includes laws governing telephone communications, call recording, privacy, consumer protection, accessibility, advertising, food and allergy information, reservations, payments, and electronic communications.
3.3 Caller notice and consent
The Service identifies itself as an automated AI system and provides notice that calls may be recorded and transcribed. It also provides a means to decline recording or request a human, subject to Customer’s configured routing and staff availability.
Customer must enable and maintain the disclosure and routing settings appropriate for its locations. Customer remains responsible for any additional notice, consent, signage, script, or process required by applicable law and must not disable or alter Tringg’s disclosure in a way that makes the deployment unlawful or misleading.
3.4 No voiceprints
Tringg does not create voiceprints or identify callers from unique vocal characteristics. Recognition of returning callers, if enabled, is based on telephone number or information previously provided.
3.5 Customer systems
Customer is responsible for obtaining and maintaining any telephone service, internet access, equipment, licences, integrations, and third-party accounts required for its selected configuration. Customer represents that it has permission to connect and use those systems.
4. Fees and billing
4.1 Fees
Customer will pay the fees shown in the Order. Unless the Order states otherwise, fees are in US dollars, charged monthly in advance, and exclusive of applicable taxes.
Customer authorises Tringg and its payment provider to charge the payment method on file for recurring subscription fees, taxes, and other amounts expressly authorised in the Order.
4.2 Unlimited minutes at launch
Unless an Order expressly states otherwise, the monthly subscription includes unlimited inbound call minutes for ordinary restaurant operations. At launch, Tringg does not impose a standard minute cap or per-minute overage charge.
“Unlimited” does not permit fraud, resale, automated traffic generation, intentional cost inflation, unlawful use, or usage materially unrelated to the restaurant locations in the Order. If Tringg reasonably identifies such use, we will notify Customer and work in good faith to address it before restricting affected use, except where immediate action is reasonably necessary to protect the Service or others.
Tringg may introduce future usage limits or overage pricing only by updating the Order or providing advance notice of a change under Section 15. A new limit or charge will not apply retroactively.
4.3 Payment failures
If payment fails, we may retry the payment method and provide notice. We may suspend the Service if an undisputed payment remains overdue for five business days after notice. Past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum lawful rate, together with reasonable collection costs.
4.4 Billing disputes
Billing questions or disputes must be sent to billing@tringg.ai within 120 days after the relevant charge. This deadline does not waive a right that cannot lawfully be waived.
4.5 No refunds
Except where an Order states otherwise or law requires, fees are non-refundable. Cancellation stops future renewal but does not generate a refund for a partially used billing period.
5. Term and cancellation
5.1 Month-to-month term
Unless an Order expressly states otherwise, the subscription is month-to-month. It renews for another month on each billing date until cancelled.
5.2 Cancellation by Customer
Customer may cancel at any time through the account dashboard or by emailing support@tringg.ai. Cancellation takes effect at the end of the then-current paid billing period. No additional 30-day notice is required.
5.3 Suspension or termination by Tringg
Tringg may suspend or terminate the Service if Customer:
materially breaches these Terms and does not cure the breach within 10 days after notice;
fails to pay an undisputed amount after the notice described above;
uses the Service unlawfully, fraudulently, or in a manner that threatens security or availability;
becomes insolvent or subject to comparable proceedings; or
creates an urgent risk to callers, customers, Tringg, or third parties.
We may act immediately where a delay would create material security, legal, or operational risk. Where practicable, we will limit the action to the affected account, location, or feature.
5.4 Effect of termination
When the subscription ends, Customer’s access ends and accrued fees remain payable. On written request made within 30 days after termination, Tringg will make available a reasonable export of Customer Data that is then available in the Service, subject to technical feasibility and law.
Tringg will delete or de-identify Customer Data under the applicable privacy notices and retention practices. Provisions concerning payment, ownership, confidentiality, disclaimers, liability, indemnity, disputes, and other provisions intended by their nature to survive will continue.
6. Availability and support
6.1 Availability target
Tringg targets 99% monthly availability for the core Service. This is an operational target, not a service-credit commitment unless an Order expressly provides service credits.
Availability calculations exclude scheduled maintenance, emergency maintenance, force majeure, Customer systems or conduct, internet or telephone carriers, and outages or degradation caused by third-party services outside Tringg’s reasonable control.
6.2 Support
Email support is available 24 hours a day at support@tringg.ai. Tringg aims to respond to and address ordinary Customer-requested configuration changes within 24 hours, but resolution time may depend on complexity, Customer input, and third-party systems.
7. Customer Data
7.1 Ownership
“Customer Data” means menus, restaurant configuration, call audio, transcripts, caller information, orders, reservation requests, messages, and other information submitted to or generated for Customer through the Service.
As between the parties, Customer owns Customer Data. Customer grants Tringg a worldwide, non-exclusive, royalty-free right to host, reproduce, transmit, modify, and otherwise process Customer Data only as necessary to provide, secure, support, and improve the Service and as described in the privacy notices.
7.2 De-identified information and model improvement
Tringg may create de-identified or aggregated information from Customer Data, including de-identified call recordings and transcripts. Tringg may use that information for analytics, testing, benchmarking, product development, and training or improving AI and machine-learning systems, provided it does not reasonably identify a caller, Customer, restaurant, or operator.
Tringg will not attempt to re-identify information used under this section.
7.3 Data quality and permissions
Customer represents that it has the rights and permissions needed for Customer Data and for Tringg to process it as described in these Terms. Customer is responsible for its accuracy, legality, and instructions.
8. Confidentiality
Each party may receive non-public business, technical, financial, security, or product information from the other (“Confidential Information”). The receiving party will:
use Confidential Information only to perform or exercise rights under the agreement;
protect it with at least reasonable care; and
disclose it only to personnel, contractors, and advisers who need it and are bound by appropriate confidentiality obligations.
Confidential Information does not include information that the receiving party can document was lawfully known without restriction, independently developed without use of the information, lawfully received from another source, or made public without breach.
A party may disclose Confidential Information when required by law if it provides advance notice where legally permitted and reasonable assistance at the other party’s expense.
9. Privacy and security
Tringg handles personal information under its Privacy Notice, Voice Data Privacy Notice, and Cookie Policy. Customer must provide its own legally required privacy disclosures to callers, employees, and other individuals.
Tringg uses reasonable safeguards appropriate to the nature of the information, including role-based access controls and security logging. No system is completely secure.
If Tringg becomes aware of a confirmed security incident affecting Customer Data that requires notice under applicable law, it will notify Customer without undue delay and provide information reasonably available to support Customer’s legal obligations.
10. Third-party services
The Service relies on third-party providers and may connect to systems selected by Customer. Tringg may use providers interchangeably as the Service evolves.
Tringg is not responsible for a third-party service’s separate acts, terms, availability, security, or data practices. We do not guarantee that a particular integration will remain available indefinitely. If a third-party change materially affects a paid integration, we will use commercially reasonable efforts to provide notice and a reasonable alternative where practicable.
11. Intellectual property and feedback
Tringg and its licensors own the Service, software, models, designs, documentation, trademarks, and related intellectual property, excluding Customer Data.
If Customer voluntarily provides feedback or suggestions, Customer grants Tringg a perpetual, worldwide, irrevocable, royalty-free right to use them without restriction or compensation. This does not grant Tringg ownership of Customer Data or Customer’s trademarks.
Tringg will not publicly use Customer’s name or logo as a customer endorsement without Customer’s prior written consent.
12. Warranties and disclaimers
Each party represents that it has authority to enter the agreement.
Except as expressly stated in an Order, and to the maximum extent permitted by law, the Service is provided “as is” and “as available.” Tringg disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
Tringg does not warrant that AI output will always be accurate, that every call will connect, or that the Service will prevent every missed call, incorrect order, reservation issue, or loss. Customer is responsible for deciding whether the Service and its configuration are appropriate for its operations and for maintaining reasonable human oversight and fallback procedures.
Nothing in these Terms excludes a warranty or remedy that applicable law does not permit the parties to exclude.
13. Limitation of liability
13.1 Excluded damages
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, business opportunity, or data, arising from the agreement, even if advised that such damage was possible.
13.2 Liability cap
To the maximum extent permitted by law, Tringg’s total aggregate liability arising out of the agreement will not exceed the fees paid or payable by Customer for the Service during the six months immediately before the event giving rise to the claim.
13.3 Exceptions
The exclusions and cap do not apply to:
Customer’s payment obligations;
a party’s fraud, gross negligence, or wilful misconduct;
Customer’s breach of Section 2.3 or its indemnity obligations;
a party’s infringement or misappropriation of the other party’s intellectual property; or
liability that applicable law does not permit to be limited.
14. Indemnification
14.1 By Customer
Customer will defend and indemnify Tringg, its affiliates, and their personnel against third-party claims, damages, fines, penalties, and reasonable legal costs arising from:
Customer’s unlawful or unauthorised use of the Service;
Customer Data or restaurant information supplied by Customer;
Customer’s failure to provide required notices or obtain required consent;
Customer’s violation of telephone, recording, privacy, consumer-protection, payment, or other applicable law; or
a dispute between Customer and its caller or end customer, except to the extent caused by Tringg’s breach of these Terms.
14.2 By Tringg
Tringg will defend Customer against a third-party claim that Customer’s authorised use of the unmodified Service infringes that third party’s intellectual property right. Tringg may obtain the right to continue use, modify or replace the affected feature, or terminate it and refund prepaid fees for the unused portion of the billing period.
This obligation does not apply to a claim arising from Customer Data, Customer instructions, unauthorised modifications, continued use after notice, or combination with something not supplied or approved by Tringg.
14.3 Process
The indemnified party must promptly notify the indemnifying party, provide reasonable cooperation, and allow the indemnifying party to control the defence and settlement. A settlement may not admit fault by or impose a non-monetary obligation on the indemnified party without its consent.
15. Changes to these Terms
Tringg may update these Terms to reflect changes in the Service, business model, providers, or law. We will give active Customers at least 30 days’ notice of a material change by email or in-product notice.
A material pricing change, minute limit, or overage charge will apply no earlier than the next monthly renewal after the notice period and will not apply retroactively. Customer may cancel before the change takes effect.
16. Governing law and disputes
These Terms and any non-contractual obligations arising from them are governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Sharjah, without regard to conflict-of-laws principles.
Before commencing court proceedings, each party will give written notice of the dispute and allow 30 days for good-faith resolution discussions. If the dispute is not resolved, the courts of Sharjah, United Arab Emirates will have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any court with jurisdiction to protect confidential information, security, or intellectual property.
17. General
17.1 Notices
Legal notices to Tringg must be sent to legal@tringg.ai and by post to:
Alchemy Web LLC, trading as Tringg, Sharjah Media City (Shams), Sharjah, United Arab Emirates.
Notices to Customer may be sent to the account email address. Routine support, billing, and operational messages are not legal notices.
Billing questions may be sent to billing@tringg.ai, and service requests to support@tringg.ai.
17.2 Assignment
Customer may not assign the agreement without Tringg’s written consent, except to an affiliate or successor in connection with a merger or sale of substantially all relevant assets if the assignee accepts the agreement. Tringg may assign the agreement in connection with a corporate reorganisation, financing, merger, acquisition, or sale of assets.
17.3 Force majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding Customer’s obligation to pay amounts already due. Examples include natural disasters, war, civil disorder, labour disruption, government action, widespread internet or telecommunications failure, and third-party infrastructure outages.
17.4 Independent parties
The parties are independent contractors. The agreement does not create an employment, agency, franchise, partnership, fiduciary, or joint-venture relationship.
17.5 Waiver and severability
A failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified only as much as needed to make it enforceable, and the remaining provisions will continue.
17.6 Entire agreement and priority
These Terms, the Order, and any document expressly incorporated into the Order form the entire agreement concerning the Service and replace prior discussions or representations on that subject.
If documents conflict, the order of priority is: a signed negotiated agreement, the Order, these Terms, and referenced policies. A Customer purchase order does not modify the agreement unless Tringg expressly agrees in writing.
17.7 Electronic communications
Customer agrees to receive agreements, notices, and records electronically. Electronic acceptance and records have the same effect as paper records to the extent permitted by law.